Tekscan Customer Support

Please enter a keyword or phrase in the search box below to locate information within the entire Tekscan site. To locate more specific information, such as answers to common support issues and troubleshooting queries, enter a keyword or phrase in the search box below, then use the drop-down list to select "Knowledge Base" and press the "Search" button.

Below is the 2.6 USB Handle driver update which is only applicable if you use a USB Handle. This driver will not work for any other Handle type, such as Evolution, Parallel or PCI Board handle.

2.6 USB Handle Driver Download

Tekscan Computer Requirements

For your Tekscan system to function properly, your computer must meet or exceed the following requirements:

Suggested Minimum Computer Requirements (desktop or laptop) for all Tekscan systems

Intel Pentium 600 Mhz or higher processor¹
128 MB RAM (512 MB RAM recommended)
1 GB hard drive
CD ROM drive
Windows 2000 (SP4), XP (SP2), or Vista operating system (32-bit versions only)

Computer Interface Requirements

System	Tekscan Platform (Computer Interface)
System	ELF (one USB/handle)	Evolution (one USB/handle)	Mobile (one USB)	PCI^2,3 (one PCI slot/card)	VersaTek (one USB 2.0)
BPMS		X
CONFORMat		X			X
FlexiForce ELF	X
F-Scan			X		X
Grip			X		X
Hoof			X
HR Mat					X
I-Scan		X		X
K-Scan		X
MatScan		X			X
PrestoScan		X
Saddle			X
TireScan				X
T-Scan III		X
Walkway		X			X
Wiper		X

Requirements for Video Package (in addition to the above requirements)

20 GB Hard drive (ATA-33, 7200 RPM speed)
Firewire (iLink or IEEE1394) port
MiniDV (digital video) format camcorder with Firewire (iLink or IEEE1394) port⁴

¹ HR Mat^TM Walkway systems that require scan rates higher than 60 Hz. require a computer with a 2 GHz or higher dual core processor.
² Using a PCI-based system with a laptop will require a PCMCIA Cardbus to PCI expansion box. The Magma 1-slot PCI box (http://www.magma.com/products/pci/1PCI/index.html) or 2-slot PCI box (http://www.magma.com/products/pci/2PCI/index.html) can be used. One known incompatibility is with laptops using Ricoh Cardbus Controllers. Please ensure your laptop is compatible with the MAGMA system.
³ PCI-based systems have a known issue when run on PCs or laptops where Hyperthreading is enabled. For more information, see our knowledge base article: Periodic saturated (red) frames during recordings with Tekscan PCI electronics and computers with Hyperthreading enabled.
⁴ Currently, MiniDV format is the only video format supported for capturing video directly using Tekscan software. Cameras that use other formats are not compatible with our video and capture playback package. For video cameras not using MiniDV formats, a third party software must be used to transfer video from the camera to the computer.

Contacting Customer Support

Tekscan provides technical assistance for any difficulties in using Tekscan systems. Tekscan will provide free Technical Support via phone or email for 90 days after a system is purchased. Also available are several long-term support packages, which include technical and application support, software subscriptions, and extended hardware warranties. Write, call, or fax with any concerns or questions. Our knowledgeable support staff will be happy to help you. When calling, for most efficient service, please have the following information ready:

Tekscan Technical Support Hours

To Reach Tekscan Technical Support

Application Engineering Services

Tekscan also offers on-site Application Engineering Services. Application engineers are available for on-site consulting to help with testing performed using Tekscan systems. This service is available for existing customers who have purchased or are renting Tekscan products and desire assistance in their testing as well as for customers who have not purchased a Tekscan system and wish to do limited testing with the assistance of an application engineer and appropriate Tekscan system.

Customer Support

Technical Support Knowledge Base

Driver Downloads